PARTNERSHIP GROWING MASTERS-SALES

Purpose

In order to promote effective sales activities in a fast-changing environment, you need to gain skills to deal with various types of customers.
Some of you may face these issues:

• "I only can handle your favorite type of customers"
• "I don't feel comfortable with someone who wants to decide everything by himself"
• "I don't like people who tend to prolong their decisions"
• "I may not like people who like to compare or make others always compete."

PGM-S: PARTNERSHIP GROWING MASTERS-SALES is designed to help salespeople understand and handle various customers, including difficult types, and solve sales staff problems based on Personal Style Theory.

Expected Results

You will be able to:

• Deal with all types of people during sales activities
• Approach your least favorite types of customer with confidence
• Position yourself against competitors by gaining trust as a sales person.

Who should take this course?

• Participants: Sales persons or sales managers
• Number: 20 per class
• Period: 2 days

Pre-survey

We would like you to take the Personal Style Survey before the course. Results of the self-diagnosis and survey of five people near you will be used as feedback in the classroom.

Follow-up tools

After taking the course, you will be able to study by yourself using the PSD (Personal Style Recognition) tool through your mobile phone or PC.

Course Program

	Day 1
9:00	1. Orientation Purpose of the course Course Outline 4 customers Safety zone
17:00	2. Understanding personal style Control Sociable 4 personal styles 8 travelers Personal style divided by 16 Distribution of personal style survey result Recognition of personal style Characteristics of style Expression of style

	Day 2
9:00	3. Understanding Personal Style Two kinds of stress Words and deeds to magnify tension Tension and stress Stress behaviors of each style How to deal with stress behaviors
	4. Sharing satisfaction Level of peace of mind Distributing Peace of Mind Survey results Points of improvement of peace of mind level Temporary adjustment of measurement Response to meet the basic needs One visit Role Play
17:00	5. Improvement plan for peace of mind level